Archive for the ‘Customer Service’ Category

Power Outage – 9/8/2010 1pm (Resolved!)

UPDATE: (2:15pm) The power has been restored at our location, and we’re up and running!  Thank you for your patience!
UPDATE:  This issue has been posted on Alliant Energy’s website for outages – affecting 600 or so customers.
We are currently experiencing a power outage at our Mineral Point Road location, and as such are unable to [...]

Minor Phone Troubles [RESOLVED]

We’ve had a few reports of issues dialing into our Portrait Studio appointment line today – the number is incorrectly going to a recorded message.  We are working with TDS to resolve this issue, however in the meantime if you need to reach us, please dial our main number of 608-833-6080!
Thank you very much to [...]

Phone Issue on 6/2/2010

We’ve had a few intermittent reports from customers indicating that they were unable to reach us by phone this morning.  TDS Telecom is aware of the issue, and is working to resolve it as quickly as possible.  This issue is affecting many of TDS’s customers in southern WI.
If you have troubles reaching us by phone, [...]